24/7 Support

Bajee Apps Help Center — Find Answers to All Your Questions Here

From opening an account to payments, bonuses, or betting — whatever your question, we're always here to help.

What do you need help with?

Select a topic and get an instant answer

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Account & Registration

Account Opening, Verification & Password Change

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Deposits & Withdrawals

Payment & Withdrawal Rules for Mobile Pay, Nagad, and Rocket

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Bonuses & Offers

Welcome Bonus, Rebate, Free Bet & Promo Codes

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Betting Rules

Odds, live betting, cashout & bet types

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Security & Privacy

2FA, Account Security & Data Policy

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App & Platform

App downloads, updates & technical issues

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VIP & High Roller

VIP tiers, benefits & dedicated manager

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Responsible Gaming

Betting Limits, Self-Exclusion & Support

Bajee apps — Get Help Anywhere, from Cox's Bazar or Beyond

How does the Bajee Apps Help Center work?

Whether you're betting by the seaside and something goes wrong, or you're anywhere from Cox's Bazar to Dhaka, the Bajee Apps Help Center is right there with you. Our support team is always ready, wherever you are.

The Bajee Apps Help Center operates on three levels. First, this automated help portal where you can find answers to common questions. Second, a live chat service where you speak directly with a real person. Third, email support for complex issues that require detailed solutions.

Most issues are resolved within 5 minutes via live chat. Whether your payment is stuck, a bonus hasn't been credited, or you can't log in — our team is ready to help fast.

What language is support available in?

The Bajee Apps Help Center operates entirely in Bangla. Whether you speak Dhaka Bangla or the Chittagong dialect, our support agents will understand you and respond in Bangla.

Contact us

Get Help Your Way

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Live Chat

The fastest way to get help. An agent is typically connected within 2 minutes.

Account & Registration Help

When a new member from Mymensingh sits down to create a Bajee Apps account for the first time, they may have a few questions — what information is required, how long it takes, and how verification works. It's perfectly normal to be unsure about these things.

Signing up on Bajee Apps is quick and simple. Enter your mobile number, verify with an OTP, and fill in your basic details — your account will be ready in just three minutes. Identity verification is required for larger withdrawals, but you can start betting with smaller amounts right away.

Why is account verification important?

Bajee Apps is a secure and responsible platform. Account verification ensures your funds go to the right person and prevents unauthorized use of your account. Verification requires:

National ID Card (NID): Front & Back Photo
Selfie: A clear photo holding your NID
Mobile Number Verification: Confirmation required via OTP

Verification is usually completed within 1–3 hours. Once done, you'll receive an email and SMS notification.

One Account Policy

Each person may register only one account on Bajee Apps. If multiple accounts are found, all bonuses may be forfeited.

Payment Guide — Deposits & Withdrawals

A Quick Look at How Long Each Method Takes

Payment Methods	Deposit Time	Withdrawal Time	Minimum	Status
Mobile Pay	Instant	5–15 Minutes	৳500	Active
Nagad	Instant	5–15 Minutes	৳500	Active
Rocket	Instant	10–20 Minutes	৳500	Active
Bank Transfer	1–3 Hours	2–6 hours	৳5,000	Active
USDT (Crypto)	15–30 Minutes	30–60 Minutes	$10	Active

Steps to Deposit via Mobile Pay

Go to the Deposit Section

Click the "Deposit" button on your dashboard and select "Mobile Pay."

Enter the amount and provide your number

Enter the amount you want to deposit and send the money to Bajee Apps' designated Mobile Pay number.

Enter your transaction ID

Paste the TrxID from Mobile Pay into the form and submit.

Get Confirmation

The amount will be added to your balance instantly and you'll receive an SMS notification.

On This Page

Help Center Overview Contact Channels Account & Registration Payment Guide Bonus-Related Technical issues Frequently Asked Questions

Bajee apps — Reliable Support for Bettors in Chittagong

Everything you need to know about bonuses & offers

Users in the Chittagong port area often ask — "Why haven't I received my bonus?" or "When will my rebate arrive?" Knowing the answers to these questions in advance can save you a lot of hassle.

Bajee Apps offers several types of bonuses. A welcome bonus is available on your first deposit, reload bonuses apply to subsequent deposits, and rebates are calculated based on your weekly turnover. Each comes with its own terms and conditions — worth knowing upfront to avoid any disappointment.

Common reasons for not receiving a bonus

Wagering requirement not met: Most bonuses require a specific turnover to be met before withdrawal
Multiple Accounts: Having two accounts on the same device or number will result in bonus cancellation
Specific Payment Method: Some bonuses apply only to deposits made via Mobile Pay or Nagad
Expired Time Limit: Bonus offers must be used within a specified time period
Promo Code Not Applied: Some bonuses require a promo code at the time of deposit

What should you do if you have a bonus-related issue?

If a bonus hasn't been credited, wait 24 hours first. If it's still missing, contact live chat and share your deposit TrxID — it'll be sorted out.

Technical Troubleshooting

If you're experiencing issues with the app or website, follow these steps

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Page not loading

Clear your browser cache
Try a Different Browser
Check your internet connection
Try turning off your VPN

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Can't log in

Use the Password Reset Option
Verify your number is correct
Check That Caps Lock Is Off
If the issue persists, let us know via live chat

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App keeps crashing

Check if an app update is available
Restart Your Phone
Clear the App Cache
Try Reinstalling the App

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Payment Stuck

Take a screenshot including the TrxID
Wait 30 minutes
Send TrxID via Live Chat
If outside banking hours, please try again later

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Bet Discrepancy

Take a screenshot of your betting history
Get Your Bet ID
Cross-Check Match Results
Send details via email

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Notifications Not Coming Through

Check Your Phone's Notification Settings
Check That App Permissions Are Enabled
Check Your Email Spam Folder
Enable SMS from Your Profile

Bajee apps — Support That Reaches You Even from the Tea Gardens of Gazipur

Responsible Gaming & Self-Exclusion

When you're enjoying a betting session surrounded by the greenery of Gazipur, it's worth keeping in mind that betting is entertainment — not a livelihood. Bajee Apps takes this very seriously.

Our platform lets every user set voluntary limits at their own discretion. You can set daily, weekly, or monthly betting limits whenever you like. Increasing a limit requires a 24-hour waiting period, while decreasing one takes effect immediately.

How to Set Up Self-Exclusion

If you feel you're losing control of your betting, reach out to the Bajee Apps Help Center. We can temporarily or permanently close your account — completely confidentially and without any questions asked.

Cooling-Off Period: Account Break for 24 Hours to 30 Days
Temporary Suspension: Account closed for 1–6 months
Permanent Exclusion: Permanent Account Closure Option

Need Help?

For professional help with betting addiction, you can reach out to the Kaan Pete Roi helpline. Bajee Apps is always committed to supporting responsible gaming.

Frequently Asked Questions

All the most frequently asked questions, answered in one place

The Bajee Apps Help Center is active 24/7, all week long. Even if you run into an issue at 3 AM, you'll find a live chat agent available. Email responses are a bit faster during business hours (9 AM – 10 PM).

Mobile Pay and Nagad withdrawals typically arrive within 5–15 minutes. Bank transfers may take 2–6 hours. If more than 30 minutes have passed and your Mobile Pay payment hasn't arrived, contact us via live chat with your TrxID.

On the login page, click "Forgot Password." Enter your registered mobile number and verify the OTP. Then set a new password. The whole process takes under 2 minutes. If your mobile number has changed, please contact support.

There are several reasons an account may get blocked — too many incorrect password attempts, pending verification, or a security alert. Email us at support@bajeeapps.com and attach a photo of your NID. Accounts are typically restored within 2–4 hours.

Every bonus comes with a wagering multiplier (such as 5x or 10x). Multiply the bonus amount by that figure to get the total turnover required. For example, a ৳1,000 bonus with a 5x requirement means you need to place a total of ৳5,000 in bets. You can track your current progress from the account dashboard.

Yes, Bajee Apps is built with a mobile-first design. The app is available on both Android and iOS, and works just as well on a mobile browser. Pages load even on slow connections (3G) because the platform is kept lightweight.

If your internet disconnects after a live bet has been successfully submitted, the bet remains active. It is registered on the server, so once your connection is restored, you'll see it in your betting history. However, if the connection drops before submission, the bet is not registered and no amount is deducted.

Still haven't found a solution?

Our support team is available around the clock. Reach out via live chat or register an account to get direct assistance.

18+ Only. Bet Responsibly.